Shipping and returns
What happens after you tap buy.
Last updated 22 September 2026
Most picks on Trailguide Wellness link to a retailer. A few we sell ourselves, and this page is about those. Checkout runs on Stripe; the parcel comes from a fulfilment warehouse in the United States or overseas, and each item says which, and how long it usually takes, before you buy. It covers parcels only: it is not medical advice, and nothing sold here is a substitute for a clinician.
Shipping
- We ship to addresses in the United States. The price at checkout shows any shipping charge before you pay.
- Orders usually leave the warehouse within two business days. Each item’s card shows its own delivery window before you buy: three to eight business days from a US warehouse, five to eleven from overseas.
- You get one email when the order is in and one with the tracking number when it ships.
- If tracking has not moved for five business days past that window, tell us and we will chase it or send a replacement.
Returns and refunds
- Arrived damaged, wrong, or not at all? Tell us within 30 days of delivery and we replace it or refund it in full. No need to send it back.
- Changed your mind? Unused items in their packaging can be returned within 30 days of delivery for a refund of the item price. Return postage is yours.
- Refunds go back to the card you paid with, through Stripe, within ten business days of our reply.
How to reach us
Reply to either order email and quote the order reference in it.
What this page is not
It is not a warranty on how any item will affect you. What each pick is commonly used for, and what the evidence says, is on the result page next to it; if you take medication, or are pregnant or nursing, check with a healthcare professional first. To delete your data, see the privacy page.